24-Hour Booking & Cancellation Policy for In-Studio Classes:All bookings and payments must be completed at least 24 hours in advance. If you purchase a Package, you must still reserve your spot in EVERY class 24 hours in advance because spots are limited by equipment availability. This also gives our instructors the time they need to lesson plan for each individual signed up for their classes. Cancellations less than 24 hours prior to class are not eligible for rescheduling to ensure student access to limited-capacity classes and that our instructors are compensated for their time. It also allows us to cancel classes that don't meet minimum enrollment. Booking, rescheduling or cancelling your classes is easiest with our free booking app. 6-Hour Cancellation Policy for Online Classes:Cancellations for our online classes must be made at least 6 hours in advance to be eligible for rescheduling. No refunds. You can text 336-270-9854 before class starts to request a video recording if you can't attend or are unable to cancel 6 hours in advance. 7-Day Cancellation Policy for Workshops & Course Series:Cancellations must be made at least 7 days before your course or workshop start date in order to be eligible for a refund.

Please arrive on time and ready to participate in our group warm up. A thorough warmup before you get on an aerial apparatus is important for preventing injury. If you arrive more than 10 minutes after class starts, you'll need to warm yourself up appropriately. If you arrive more than 15 minutes after class starts, you are welcome to stay and observe, but you will not be able to participate and will forfeit the cost of the class. Safety is always our top priority. *Please refer to Kids Class Policies for our Late Policy for kids classes.

Class cancellation decisions are made each morning based on road conditions from the National Weather Service. You will be notified by email if we cancel any classes you have booked. You can also double check the Schedule tab of our app or website - if a class is not listed, it has been cancelled. Your class will be credited back to your class pass if cancelled. If you don't have a class pass and paid for a drop-in, please contact the studio to reschedule as our software does not automatically refund cancelled drop-ins. If your class is not cancelled but you do not feel safe coming to class due to hazardous road conditions, we will relax our 24 hour cancellation policy. Safety is ALWAYS first! However to be refunded or rescheduled, you must message us via our app or call us at 336-270-9854 before your class starts. Please give us as much advance notice as possible so we can let our instructors or your fellow classmates know if a class has not met minimum enrollment to run.

CANCELLATION & ABSENCE POLICY: Once a Kids Series has been purchased, we cannot offer refunds except in extreme circumstances. The series is purchased as a whole, so refunds cannot be given for missed classes. If a class is missed, a makeup may be scheduled within the same week during another concurrently-offered kids series - but only if there is space available and it's pre-approved by the instructor. Missed classes can only be made up within the same week due to the pacing of the series. Missed material can also be made up in a private lesson - please refer to the Pricing tab for Private Lesson pricing. SAFETY & STUDENT BEHAVIOR: Safety is our top priority. The aerial arts are an inherently risky activity. Therefore it is extremely important that students listen and adhere to all directions. If a student’s behavior is deemed unsafe (i.e. not following directions, trying to teach themselves a skill they saw on social media), they may be asked to sit out for a portion of class. WHAT TO WEAR: Students should wear fitted clothing that covers their legs and midriff. We recommend a unitard, leotard & tights, or leggings with a t-shirt (that can be tucked in). No shorts please. Most students prefer at least a short sleeve so their armpits are protected as well. Appropriate clothing can prevent painful fabric burns and wardrobe malfunctions. We want students to be comfortable & safe! LATE POLICY: If a student is more than 10 minutes late and misses the warm up, they will not be allowed to participate in class. Safety begins with our warmup. We want the muscles to be warmed up and ready to minimize the chance of injury. Late students may watch class and take note of what is being taught.

Every participant must sign a waiver and provide their emergency contact info: www.upsideaerial.com/waiverA parent/guardian must be present in the studio at all times with any Open Studio participants under age 13.All aerial participants must work over a safety mat. NO EXCEPTIONS!All participants should do a thorough 10 - 15 minute warmup (either the group warmup before class or a self-guided warmup for Open Studio) before getting on any aerial apparatus. Arriving after a class warmup will result in forfeiting the class.Proper attire: All jewelry and watches must be removed. Clothing should be form-fitting and cover your back, abdomen, and behind the knees. No zippers, buckles, belts or anything that could catch on apparatuses or skin.Participants are not allowed to teach other participants any aerial acrobatics movement, pose, sequence, skill, etc. This is known as skill-trading or skill-sharing and is strictly prohibited. All teaching is to be done by Upside instructors only for safety and liability reasons. Participants are not allowed to teach themselves new skills from social media or other similar sources for safety and liability reasons.Any drops should be “walked down” first to ensure participants are at a safe height and that wraps have been performed correctly.Open Studio: Participants must be a current Upside student (i.e. have a current class pass, take regular classes with us, and have instructor approval to train in Open Studio) for safety/liability reasons. Unsupervised training is strictly prohibited. If the Open Studio supervising instructor needs to leave the studio for any reason, participants must stay on the ground until they return.

The industry standard in aerial arts is that students do NOT film instructors while they are cuing aerial skills. First, it's important for safety reasons that students have their full focus on the instructor when they are explaining how to do a skill, which is harder to do when you are behind a screen. Second, it's taken us years of effort to develop our curriculum, teaching progressions and even individual word choice when verbally cuing skills. That's a big part of what you are paying for when taking classes in our studio. But we totally encourage you to take videos of yourself doing the skills we teach you! It can be a great teaching tool for self-critique and we love it when you post your aerial accomplishments and tag @upsideaerial so we can celebrate with you! If you are struggling with a particular skill or sequence, it is also appropriate to schedule a private lesson and request permission from your instructor if you can film them doing that particular skill so you have an example of the sequence with good form that you can study and practice. If you have any other questions about filming, just ask!